Green Party urges government to force Transpennine to fairly compensate rail users for delays.

7 October 2019

Green Party councillors from across Yorkshire have urged the government to force Transpennine Express to introduce the Delay Repay 15 scheme.

Cllr Ann ForsaithIn 2016, the government introduced Delay Repay 15 to help ensure rail commuters were adequately compensated for poor service – a scheme rolled out first to operators in the South of England.

As of December 18th last year, customers on Northern are able to claim compensation for shorter delays however, Transpennine Express customers are still not.

The Green Party are asking the Chris Heaton-Harris MP, the minister of state with responsibility for Rail to ensure this scheme is introduced as quickly as possible.

This comes after a new report by Transport for the North has shown that the performance of the North’s two main rail operators – Northern and Transpennine Express – is even worse than it was twelve months when thousands of commuters and leisure travellers had to deal with timetable chaos.

In particular, the report highlights that between 21 July to 17 August 2019, Transpennine Express’s Public Performance Measure (PPM) has averaged 70.9%. This compares to a year ago when in August 2018 the average PPM figure was 75.7% - either way it is far below national average.

Councillor Ann Forsaith (Leeds) said:

“Rail services in the North are being left behind. Not only is less money being spent here in Yorkshire compared to the South, but our rail users are expected to ensure worse delays.

“The Trans Pennine rail route is vital for the economy of our region, and disruption along it has a big impact on the lives of people who rely on the trains to get to work, or school; or to see friend and family. Transpennine Express really needs to improve things for rail users quickly. If they can’t, then the government needs to step in.”

 


 

Full Text of the Letter:

Dear Minister,

Commuters across the North of England are having to deal with inadequate rail services provided by the two main rail operators.

Whilst we acknowledge the Prime Minister has once again announced a commitment to high speed rail on the Transpennine routes, commuters are needing improvements to services now.

A new report by Transport for the North has shown that the performance of the North’s two main rail operators – Northern and Transpennine Express – is even worse than it was twelve months when thousands of commuters and leisure travellers had to deal with timetable chaos.

In particular, the report highlights that between 21 July to 17 August 2019, Transpennine Express’s Public Performance Measure (PPM) has averaged 70.9%.

This compares to a year ago when in August 2018 the average PPM figure was 75.7% - either way it is far below national average. Over the same period of time, an average of 42 Transpennine Express services were cancelled (or part cancelled) each day, which represents 12.9% of the overall number of services. I hope you will see that this is unacceptable.

In 2016, the government introduced Delay Repay 15 to help ensure rail commuters were adequately compensated for poor service – a scheme rolled out first to operators in the South of England. As of December 18th last year, customers on Northern are able to claim compensation for shorter delays however, Transpennine Express customers are still not.

This particularly affects passengers who live in our areas where Transpennine operates a high volume of key rail services connecting our largest urban areas. Therefore, we are asking you to make it a priority for your department to:

> Ensure that the reliability of rail services in the North of England is significantly improved in the short term.

> Introduce Delay Repay 15 to Transpennine Express services as soon as feasibly possible to ensure that commuters are fairly compensated for delays to their journeys.

We look forward to your response.

Yours sincerely

 

 

Cllr Andrew Cooper – Kirklees Council

Cllr Karen Allison – Kirklees Council

Cllr Sue Lee-Richards – Kirklees Council

Cllr Ann Forsaith - Leeds City Council

Cllr Will Forbes - Scarborough District Council

Cllr Neil Robinson - Scarborough District Council

Cllr Andy D’Agorne – York City Council

Cllr Denise Craghill – York City Council

Cllr Dave Taylor – York City Council

Cllr Rosie Baker – York City Council






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